Your Privacy Is Our Responsibility
Your personal information is completely safe at tkbaji. This policy contains a full description of what data we collect, how we use it, and how we keep it secure.
1 Introduction and Scope
tkbaji is a trusted online betting and casino platform in Bangladesh. We consider the protection of our users' personal information our highest priority. This Privacy Policy ("Policy") describes our commitments and practices regarding the collection, processing, storage, and protection of your information.
This policy applies to all individuals who use tkbaji's website, mobile platform, and all related services. By using tkbaji's services, you are considered to have given your consent to the terms of this Privacy Policy.
We commit to keeping our policy simple and transparent. We never sell your information to third parties without your permission.
We never sell your personal information to third parties.
SSL encryption technology is used for all data transfers.
We clearly state what information we collect.
2 Data Collection
tkbaji collects only the information necessary to provide its services. We may collect the following categories of information:
2.1 Directly Provided Information
Information you provide during account registration, login, or use of the service:
- Full name and date of birth (for age verification, as this service is for users aged 21+ only)
- Mobile number and email address
- Bank account or mobile banking details (e.g. bKash, Nagad, Rocket, Upay — for transactions only)
- Documents required for identity verification
- Records of conversations with our support team
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device identity
- Browser type and version
- Operating system information
- Duration and type of service usage
- Cookies and similar tracking data
- Referral source (the link or source you came from)
2.3 Transaction Information
To manage financial transactions, we record the following information:
- Deposit and withdrawal amounts and dates
- Payment method used
- Betting history and records of gaming activity
- Information related to bonus and promotion usage
3 Purpose of Data Use
tkbaji uses collected information only for the following legitimate purposes:
- Account Management: To create, maintain, and secure your account.
- Service Delivery: To keep betting, casino games, and other services running.
- Financial Transactions: To process deposits, withdrawals, and payments.
- Age Verification: To ensure that only users aged 21+ can use the service.
- Service Improvement: To further improve our platform, gaming experience, and overall service.
- Customer Support: To resolve your issues and answer your questions.
- Fraud Prevention: To analyse information in order to protect accounts and prevent fraud.
- Legal Compliance: To comply with applicable laws and regulations.
- Communication: To send important notices, policy changes, and account-related information.
- Responsible Gaming: To monitor gaming behaviour, identify problematic gambling patterns, and provide support.
4 Data Sharing and Disclosure
tkbaji does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted technology and service providers that help us run our operations. These partners may include payment processors, technology support providers, and game software suppliers (such as Pragmatic Play, JILI, PG Soft, Spribe, and similar providers). These partners are obligated to limit their use of the information to what is necessary and to keep it confidential.
4.2 Legal Reasons
Information may be disclosed to comply with a court order, a lawful request from a law enforcement agency, or applicable legal obligations.
4.3 Business Transfers
If there is any change to tkbaji's business structure (such as a merger or acquisition), user information may be transferred. In such cases we will notify users in advance.
4.4 With Your Consent
Outside the circumstances described above, information will not be shared with any third party without your explicit consent.
tkbaji never sells or rents your personal or financial information to advertisers or marketing firms.
5 Cookies and Tracking Technologies
tkbaji uses cookies and similar technologies to improve the functionality of our platform. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are necessary for the basic operation of the platform. They are used to maintain login sessions, ensure security, and keep core services running. Disabling these cookies may cause the service to not work properly.
5.2 Analytical Cookies
These cookies are used to analyse usage of our platform and improve the user experience. They collect visit information without revealing your identity.
5.3 Functionality Cookies
These cookies are used to remember your preferences, such as language preference and other personalised settings.
5.4 Cookie Controls
Most browsers allow you to control or delete cookies. However, disabling cookies may cause some parts of our service to not work properly.
6 Data Security Measures
We apply industry-standard technical and organisational measures to ensure the security of your information.
256-bit SSL/TLS encryption is used for all data transfers, protecting your information from unauthorised access.
Your information is stored in a secure and controlled environment, and regular security audits are conducted.
Only authorised personnel can access your information, and they are bound by confidentiality obligations.
Our systems are monitored around the clock to detect suspicious activity and prevent fraud.
However, no method of transmitting information over the internet is 100% secure. We commit to providing the highest level of protection, but cannot guarantee complete security. If you suspect a security breach, contact us immediately.
7 Data Retention Period
tkbaji does not retain any information beyond the necessary period. Our data retention policy is as follows:
7.1 Active Account Information
While your account is active, your registration information, preferences, and gaming history are retained. This is necessary to provide uninterrupted service.
7.2 Financial Transaction Records
Financial transaction records are retained for a specified period to meet legal and regulatory requirements.
7.3 After Account Closure
Even after account closure, some information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention.
7.4 Data Deletion Requests
Where there is no legal obligation, you may request that your information be deleted. Please contact our support team for such requests.
8 Your Rights
As a user of tkbaji, you have the following rights regarding your personal information:
You have the right to know what information we hold about you and to receive a copy of it.
If your information is incorrect or incomplete, you have the right to request a correction.
Where there is no legal obligation, you have the right to request that your information be deleted.
In certain circumstances, you may request that the processing of your information be restricted.
You have the right to receive your information in a structured and readable format.
You have the right to object to the use of your information for specific purposes.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.
9 Minors' Privacy
tkbaji's services are for persons aged 21 and above only. We do not knowingly collect any information from persons under the age of 21.
Age is verified at the time of registration. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.
A message to parents: please keep an eye on your children's online activities. If you suspect that a child or teenager has registered on our platform, please notify our support team immediately.
10 Policy Changes
We may update this privacy policy from time to time. The policy may change due to technological developments, the introduction of new services, or changes in the law.
For any significant changes, we will:
- Display the updated date on this page.
- Notify registered users by email.
- Display a notice within the service.
Continuing to use the service after any changes will be considered your acceptance of the updated policy. You are therefore encouraged to review this policy regularly.
11 Contact
Please contact us with any questions or comments about this privacy policy, or to exercise your rights. Our dedicated support team is available 24/7 to assist you in Bengali.
We make every effort to process any privacy-related request you submit as quickly as possible. When contacting us, please include your registered email address or mobile number for account verification.
You are also encouraged to read our Terms and Conditions and Responsible Gaming Policy.